Contact Us

Weโ€™re Here to Help ๐Ÿพ

At Pimzoriโ„ข, we want every part of your shopping experience to feel easy, clear, and reassuring.

Whether you have a question about a product, need an update on your order, or would simply like help choosing the right pet essential, our customer care team is ready to assist.

Customer Care

Hangzhou Huiyi Cultural & Creative Co., Ltd.

Email Support

โœ‰๏ธ service@pimzori.com

Support Hours

Mondayโ€“Friday: 9:00 AMโ€“5:00 PM PST
Saturdayโ€“Sunday: Closed

Messages received outside business hours will be reviewed on the next working day.

Help Us Assist You Faster โœ…

For order-related questions, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of your request

  • Photos, when relevant

Providing these details helps our team review your request and respond more efficiently.

Thank you for choosing Pimzoriโ„ข. We are always happy to support you and your pets through everyday moments of comfort, play, and care. ๐Ÿถ๐Ÿฑ