Returns & Refunds

AtΒ Pimzoriβ„’, we want every purchase to feel simple and reassuring. If a pet product is not quite right for you, our support team will help guide you through the return process.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

  • Unused and in its original condition

  • Returned with the original packaging, labels, and included accessories

  • Accompanied by valid proof of purchase

Products showing signs of use, damage, improper handling, or missing components may not be accepted.

2. Requesting a Return πŸ“©

Please contact our customer support team before sending any product back:

Email: service@pimzori.com

Include your order number, the product you wish to return, and a brief explanation of your request.

After your request has been reviewed, we will provide the appropriate return instructions and, when applicable, details regarding a return shipping label.

Please do not return products without prior authorization. Unapproved packages may not be accepted or processed.

3. Damaged, Defective, or Incorrect Products

Please inspect your package shortly after delivery.

If an item arrives damaged, defective, incomplete, or different from the item ordered, contact us promptly and provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we may offer an appropriate replacement, exchange, partial refund, or full refund depending on the circumstances.

4. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Personalized or customized items

  • Gift cards

  • Final-sale products

  • Products marked as non-returnable

  • Items damaged through misuse or improper care

  • Opened products that cannot be resold for hygiene reasons

For eligibility questions, please contact us before beginning the return process.

5. Exchanges

To help avoid delays or stock availability issues, exchanges are generally handled by:

  1. Returning the original product according to our instructions

  2. Placing a new order for the preferred replacement

Our support team will explain the available options for your specific order.

6. European Union Orders

Customers receiving eligible orders within the European Union may have the right to cancel or return purchases within 14 days, subject to applicable consumer laws.

Returned products must generally remain unused, complete, and in their original condition and packaging.

Certain customized, hygiene-sensitive, or otherwise exempt products may not qualify for this cancellation right.

7. Return Shipping

Return shipping costs may depend on the reason for the return.

When a return is caused by an incorrect, damaged, or defective product, we will review the case and provide an appropriate solution.

For preference-based returns, such as selecting the wrong size or changing your mind, return shipping costs may remain the customer’s responsibility unless otherwise stated.

8. Refund Processing πŸ’³

After the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing after approval.

Banks, card issuers, and payment providers may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact:

service@pimzori.com

Thank you for choosing Pimzoriβ„’. We are committed to making returns clear, fair, and manageable for every pet-loving household. 🐾