Privacy Notice

AtΒ Pimzoriβ„’, we value the trust pet owners place in us. This Privacy Policy explains how Hangzhou Huiyi Cultural & Creative Co., Ltd. collects, uses, and protects information when you browse our website, purchase pet products, or contact customer support.

By using our website, you acknowledge the practices described below.

1. Information We Collect

We collect information reasonably needed to operate our store, fulfill orders, and provide customer service.

Information You Provide

This may include:

  • Name, email address, and phone number

  • Shipping and billing addresses

  • Order and account information

  • Messages sent to customer support

  • Payment-related details handled by authorized payment providers

Pimzoriβ„’ does not directly store complete credit or debit card information.

Information Collected Automatically

When you use our website, certain technical information may be collected, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed and website interactions

  • Cookie and analytics information

2. How We Use Your Information

Your information may be used to:

βœ” Process, prepare, and deliver orders
βœ” Send payment, shipping, and tracking updates
βœ” Respond to questions or support requests
βœ” Maintain website security and prevent suspicious activity
βœ” Improve our products and shopping experience
βœ” Measure website and advertising performance
βœ” Send promotional messages when you have agreed to receive them

We only use personal information for legitimate business purposes or as otherwise permitted by applicable law.

3. Payment and Data Protection πŸ”’

Payments are processed through trusted third-party payment providers using secure checkout technology.

We apply reasonable administrative and technical safeguards to help protect customer information from unauthorized access, misuse, alteration, or disclosure.

Access to personal information is limited to authorized team members and service providers who need it to perform specific business tasks.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

4. When Information May Be Shared

Pimzoriβ„’ does not sell or rent personal information.

Limited information may be shared with service providers that help us:

  • Process payments

  • Fulfill and deliver orders

  • Operate and secure the website

  • Provide customer support

  • Send store communications

  • Analyze website performance

  • Manage advertising campaigns

These providers receive only the information reasonably needed to perform their services.

Information may also be disclosed when required by law, legal process, or to protect our customers, company, or website.

5. Advertising and Analytics

We may work with advertising and analytics providers, including platforms such as:

  • Meta, Facebook, or Instagram

  • Google

  • Other approved advertising or analytics partners

These providers may use cookies, pixels, or similar technologies to understand website activity, measure advertising performance, and display more relevant content.

Advertising preferences can generally be managed through the applicable platform settings.

6. Cookies πŸͺ

Cookies are small files stored on your browser or device.

They may be used to support:

  • Shopping cart and checkout functions

  • Website preferences

  • Traffic measurement and analytics

  • Security and fraud prevention

  • Relevant content and advertising

You may block or delete cookies through your browser settings. Some website functions may not operate correctly when essential cookies are disabled.

7. Third-Party Websites

Our website may contain links to websites operated by other companies.

Pimzoriβ„’ is not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

8. Your Privacy Choices

Subject to applicable law, you may request to:

  • Access certain personal information we hold

  • Correct inaccurate or incomplete information

  • Request deletion of eligible information

  • Opt out of marketing emails

  • Adjust cookie or advertising preferences

Some information may be retained when necessary to complete transactions, maintain business records, prevent fraud, or comply with legal obligations.

9. California Privacy Notice

California residents may have additional privacy rights under applicable state law.

Where required, eligible users may request information about the personal data collected, used, disclosed, or retained by our business.

We will not discriminate against customers for exercising applicable privacy rights.

To submit a request, contact us using the email address provided below. We may need to verify your identity before completing the request.

10. Children’s Privacy

Our website and products are intended for adults purchasing pet supplies.

Pimzoriβ„’ does not knowingly collect personal information from children under the age of 13. If we become aware that such information was collected, we will take reasonable steps to remove it.

11. Email Communications

We may send emails relating to:

  • Order confirmations

  • Shipping and tracking updates

  • Customer service

  • Important store or policy notices

  • Promotional offers when permitted

Marketing emails may be stopped at any time by selecting the unsubscribe link included in the message. Transactional emails relating to an active order may still be sent.

12. Data Retention

Personal information is retained only for as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain transaction records

  • Resolve disputes

  • Prevent fraud

  • Meet legal or accounting requirements

Retention periods may vary depending on the type of information and the reason it was collected.

13. Security Incident Notifications

If a data security incident affects personal information, we may notify affected individuals by email, website notice, or another appropriate method when required by applicable law.

14. Policy Updates

We may update this Privacy Policy when our services, business practices, or legal obligations change.

The revised version will be posted on this page and will become effective when published unless otherwise stated.

We are committed to treating your information with care while helping you shop confidently for the pets who make everyday life happier. 🐾