Shipping Policy

Shipping & Delivery Guide 🐾

At Pimzoriβ„’, we carefully prepare every order so your pet essentials arrive safely and in good condition.

To support reliable delivery, fair pricing, and reduced unnecessary packaging, orders may be shipped from trusted regional warehouses or fulfillment partners.

Order Preparation

Most orders are processed within 2–5 business days.

During holidays, promotional events, or other high-volume periods, processing may take up to 6 business days.

Standard shipping fee: $6.99 per order

Before shipment, each order is reviewed and packed with care.

Estimated Delivery Times

Destination Estimated Delivery
United States 8–14 business days
Canada, United Kingdom, and Australia 10–16 business days
Other international destinations 14–21 business days

Delivery estimates begin after the order has been shipped.

Carrier disruptions, severe weather, customs inspections, and peak-season demand may occasionally extend delivery times.

Tracking Your Order πŸ“¦

Once your package leaves the fulfillment facility, a shipping confirmation email will be sent with the available tracking details.

Please allow 1–3 business days for the carrier’s tracking system to display the first update.

A temporary pause in tracking does not necessarily mean the package has stopped moving.

International Orders

International shipments may be sent on a Delivered Duty Unpaid basis.

Depending on the destination, local customs authorities may charge import taxes, duties, or handling fees. These charges are determined by the destination country and remain the customer’s responsibility.

Pimzoriβ„’ cannot control or guarantee customs-processing times.

Changes and Cancellations

To request an address change or cancellation, contact us within 12 hours of placing your order.

Once an order has entered processing or shipment preparation, changes may no longer be possible.

βœ‰οΈ service@pimzori.com

Please include your order number when contacting our support team.

Damaged or Missing Packages

Please inspect your order shortly after delivery.

For an item that arrives damaged, contact us within 72 hours and include:

  • Your order number

  • A clear description of the issue

  • Photos of the item and packaging

After review, an eligible replacement or another appropriate solution may be provided.

When a shipping carrier officially confirms that a package was lost in transit, we will review the case and arrange a replacement at no additional product cost.

Delivery with Care 🌿

Thank you for choosing Pimzoriβ„’.

Hangzhou Huiyi Cultural & Creative Co., Ltd. is committed to providing clear order updates and dependable delivery for the everyday products you choose for your pets.