Terms & Conditions

Welcome to Pimzori™, operated by Hangzhou Huiyi Cultural & Creative Co., Ltd.

These Terms & Conditions explain the rules that apply when you browse our website, purchase pet products, create an account, or use our online services.

By accessing our website or placing an order, you agree to these terms. Please stop using the website if you do not accept them.

1. Website Use

You must be legally permitted to make purchases in your location or have authorization from a parent or legal guardian.

When placing an order, creating an account, or contacting customer support, you agree to provide information that is accurate, complete, and current.

You are responsible for protecting your account details and login credentials. Accounts may not be sold, transferred, or used for unlawful purposes.

2. Product Information 🐾

We make reasonable efforts to present product descriptions, measurements, colors, prices, and availability accurately.

However, minor differences may occur because of:

  • Screen and display settings

  • Lighting used in product photography

  • Manual measurements

  • Packaging or product updates

  • Natural variations in materials

Please review product specifications and sizing information before purchasing.

Pimzori™ may update, replace, limit, or discontinue products when reasonably necessary.

3. Orders and Acceptance

Submitting an order represents an offer to purchase the selected products.

An order is accepted only after payment has been successfully processed and an order confirmation has been issued.

We may refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

  • Incorrect product or pricing information

  • Suspected fraud or unauthorized payment

  • Inventory limitations

  • Shipping restrictions

  • Unusual ordering activity

If a paid order is canceled by us, the eligible payment amount will be returned to the original payment method.

4. Pricing and Payment 💳

Product prices, promotional offers, and discounts may change without prior notice.

The total amount payable will be displayed during checkout and may include:

  • Product charges

  • Shipping fees

  • Applicable taxes

  • Customs duties or import charges

Payments are handled through authorized third-party payment providers using secure checkout technology.

Pimzori™ does not directly store complete credit or debit card details.

5. Shipping and Delivery 📦

Delivery estimates are provided for general guidance and begin after an order has been processed and shipped.

Delivery may occasionally be affected by factors outside our reasonable control, including:

  • Carrier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • Incorrect delivery information

  • High-volume shopping periods

Customers are responsible for providing an accurate and deliverable shipping address.

Additional shipping details are available in our Shipping & Delivery Policy.

6. Returns and Refunds

Eligible returns and refunds are handled according to our Returns & Refunds Policy.

Products must meet the applicable return requirements before a refund or replacement can be approved.

Please contact customer support before returning an item. Products sent without prior authorization may not be accepted.

7. Intellectual Property

The content displayed on our website—including the Pimzori™ name, logo, product images, graphics, written content, icons, layouts, and promotional materials—is owned by or licensed to Hangzhou Huiyi Cultural & Creative Co., Ltd.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially use website content without prior written permission.

Personal, non-commercial use of the website is permitted as long as ownership notices are not removed or altered.

8. Customer Reviews and Feedback 💬

Customers may submit reviews, suggestions, photographs, comments, or other feedback where this feature is available.

By submitting content, you confirm that:

  • You have the right to share it

  • It is accurate to the best of your knowledge

  • It does not violate another party’s rights

  • It does not contain unlawful, abusive, or misleading material

You grant Pimzori™ permission to use submitted feedback for customer service, product improvement, website display, and promotional purposes, subject to applicable law.

9. Website Errors and Corrections

Occasionally, website information may contain typographical errors, technical issues, outdated details, or inaccuracies relating to products, prices, promotions, or availability.

We may correct or update such information and, where reasonably necessary, cancel affected orders.

When an error affects a completed payment, we will contact the customer and provide an appropriate solution.

10. Prohibited Activities

You may not use our website or services to:

  • Violate laws or regulations

  • Commit fraud or impersonate another person

  • Infringe intellectual property or privacy rights

  • Upload viruses, malware, or harmful code

  • Disrupt website operation or security

  • Collect customer information without permission

  • Send spam, phishing messages, or deceptive content

  • Submit false reviews or misleading information

  • Attempt unauthorized access to accounts or systems

Violations may result in restricted access, canceled orders, or other appropriate action.

11. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, and social media platforms.

These third parties operate under their own terms and privacy practices.

Pimzori™ is not responsible for third-party websites, content, availability, or security practices. Please review their policies before using their services.

12. Suspension or Termination

We may suspend or terminate access to our website when a user:

  • Violates these Terms & Conditions

  • Misuses our services

  • Engages in fraudulent or harmful activity

  • Creates a security risk

  • Interferes with other customers’ use of the website

Any payment, return, or legal obligations created before termination will continue to apply.

13. Service Disclaimer

Our website and online services are provided on an “as available” basis.

We work to maintain accurate information and reliable access, but we cannot guarantee that the website will always be uninterrupted, completely error-free, or compatible with every device or browser.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Pimzori™, Hangzhou Huiyi Cultural & Creative Co., Ltd., and their service providers will not be liable for indirect, incidental, special, or consequential losses arising from website use or service interruptions.

Our total liability relating to an eligible product order will not exceed the amount paid for the affected product, except where applicable law requires otherwise.

15. Indemnification

You agree to be responsible for reasonable claims, losses, or expenses resulting from:

  • Your unlawful use of the website

  • Your violation of these terms

  • Your infringement of another party’s rights

  • Content you submit through the website

This section applies only to the extent permitted by applicable law.

16. Governing Terms

These Terms & Conditions are governed by the laws applicable to Hangzhou Huiyi Cultural & Creative Co., Ltd., while respecting any mandatory consumer protections that apply in the customer’s country or region.

Nothing in these terms removes rights granted under applicable consumer law.

17. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, services, business practices, or legal requirements.

The latest version will be published on this page. Continued use of the website after an update means that the revised terms apply to future activity.

Thank you for choosing Pimzori™ for the everyday comfort, play, and care of your pets. 🐶🐱